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SERVICE DEPARTMENT COORDINATOR

Technicians for Sustainability (TFS) is looking for an individual with a demonstrated commitment to sustainability, a high-level of organization, and excellent communication skills to work as the Service Department Coordinator.

Job Description:
The Service Department Coordinator role combines elements of department management, customer communications, scheduling, administrative processing and general admin support. The right candidate will possess strong organizational and communication skills; the ability to move quickly and accurately through tasks; the capacity to lead and serve and to understand the interconnectedness of each; and adeptness at conflict resolution. In addition, some technical and solar energy industry understanding or the ability to learn quickly. This is a unique position for someone who not only possesses strong time and management skills, but also enjoys speaking with customers and tracking details in “paperwork”.

Major job functions include:

  • Coordinate all residential and commercial service work, including scheduling with TFS staff and customers, documentation, and follow up

  • Support TFS Data Monitoring (DM) Team and support/lead larger TFS Service Team

  • Continuously improve efficiency, organization, record keeping, statistic reporting, etc. in Service and DM Teams

  • Support other TFS admin staff by processing new residential installation contracts and creating/sending operations manuals and tax docs, and other admin duties as needed

  • Establish and maintain high-quality customer communication

  • Manage customer service contracts

  • Other admin tasks as needed to support a thriving company and workplace

 

Skills:

  • Strong communication and interpersonal skills with the ability to communicate well both verbally and in writing.

  • Experience with conflict management skills.

  • Proficient in Microsoft Office suite

  • Must be a problem solver, self-motivated and collaborative- usually simultaneously!

  • Willingness to be coachable

  • Capacity to work from home to start, until pandemic allows for return to office work

  • Knowledge of solar a plus

 

Compensation -$16-17/hr DoE. Benefits include flex time/scheduling, health insurance, paid time off, profit share, and Employee Sustainable Systems program. 

To apply: Submit resume with a full letter of interest, in PDF formatting, to careers@tfssolar.com  Be sure to tell us what interests you about the position and what you would contribute to TFS.

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What makes TFS a great company to work for?

Our team is inspired by their work, their co-workers, and their own personal development, and this dedication and inspiration is exemplified in their work. TFS is employee-owned and a certified B Corp.

Visit our TFS Way page to learn about what makes us different.
 

TFS is an employee-owned Tucson, AZ business, founded in 2003, whose mission is to help individuals and businesses translate their environmental values into practical reality. Through promoting and implementing clean, renewable energy systems, our goal is to ensure that southern Arizona's natural resources are used efficiently and with respect for present and future needs. Committed to walking our talk, we live with the systems we install, make fuel-efficient transportation choices, and strive to do business with companies that hold values, standards and ethics in line with ours.