Job Description:
The role combines elements of department management, customer communications, scheduling and administrative processing. The right candidate will possess strong organizational, written and verbal communication skills; the ability to move quickly and accurately through tasks; adeptness at conflict resolution; and the capacity to lead and serve and to understand the interconnectedness between the two. In addition, some technical and solar energy industry understanding or the ability to learn that information quickly.

This is a unique position for someone who not only possesses strong time management skills, but also enjoys speaking with customers and tracking details in “paperwork” and scheduling.

Responsibilities include:

• Support the Welcome Team in appropriately receiving, responding to and directing incoming service or monitoring inquiries

• Serve as the primary point of contact for customers by responding to their service questions and concerns.

• Ensure service and monitoring inquiries are responded to in a timely manner via email, phone, and text

• Establish and maintain high-quality customer communication, including compassionate and productive communication with customers dealing with issues or frustrations, to deliver the customer experience we’re after

• Review, edit, and distribute service and data monitoring contracts to residential and commercial customers, and track warranty details, as needed

• Coordinate all residential and commercial service work efficiently and timely, to maximize positive customer experience and company resource usage

• Responsible for the accurate and timely documentation, and internal & external follow up, to deliver the highest-integrity customer experience

• Ensure follow up with customers post service visits to ensure customer satisfaction and gather real-time feedback for continuous improvement

• Support the Service & Monitoring Team, including guidance to find the right resources/support when needed, and building strong, and highly functional relationships with team members

• Continuously improve efficiency, organization, record keeping, statistic reporting, etc. of the Service and Monitoring Team

• Maintain open communication with company leadership as needed to improve field techniques, department goals, customer satisfaction, minimize waiting periods, and maximize cost efficiency

• Help with other administrative tasks as needed to support a thriving company and workplace

Requirements:

• Strong communication and interpersonal skills with the ability to communicate well both verbally and in writing.

• Experience with conflict management and resolution skills.

• Highly organized, with ability to set priorities in a high-demand environment

• Proficient in Microsoft Office suite, Google suite, email and web-based platforms

• Must be a problem solver, self-motivated and collaborative- usually simultaneously!

• Interest and demonstrated capacity to adjust quickly to changing priorities and conditions, showing flexibility in coping with change (even better if done with a sense of humor!)

• Willingness to be coachable and demonstrated interest in growing technical knowledge. 

• Experience in appointment or staff scheduling or schedule management and solar a plus, but not required
  
  
  

Compensation based on experience, $20-23/hr base pay to start. 

Full-time position. Benefits include profit share, health insurance, paid time off, opportunity for employee-ownership, and Employee Sustainable Systems program.

Please submit resume with a full-page letter of interest to careers@tfssolar.com

Hesitant to apply? Even if you do not believe that you meet 100% of the listed skills or experiences but feel that this is a great role for you, we would still like to hear from you!

TFS is a locally-owned Tucson, AZ business since 2003, whose mission is to help individuals and businesses translate their environmental values into practical reality. Through promoting and implementing clean, renewable energy systems, our goal is to ensure that southern Arizona's natural resources are used efficiently and with respect for present and future needs. Committed to walking our talk, we live with the systems we install, make fuel-efficient transportation choices, and strive to do business with companies that hold values, standards and ethics in line with ours.